Touchpoint Ratings

Elevate Your Restaurant Reviews

We help Dubai restaurants manage reviews effectively, improving your reputation one meal at a time.

The proof - Why you need us

According to Harvard Business Review, increasing your rating by just one star can boost your restaurant's revenue by up to 9%. Harness the power of positive reviews to drive growth and attract more customers

Services

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Grow reviews and expand your business

We track your Google Reviews across Apple and Android platforms. Know what your customers are saying in real-time.We provide your team members with an individual branded NFC card to drive Google reviews for your establishment

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Reputation management

We help you keep track of your restaurant's reviews. Stay updated on what your customers are saying and respond quickly to maintain a positive reputation.

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Feedback analysis

Understand customer opinions better. Review indivudual staff performance. Our tools analyze reviews for actionable insights.

At Touchpoint Ratings, we understand the importance of feedback. We're a passionate team of digital marketing experts and foodies based in the UAE, dedicated to helping restaurants grow their buisnss through professionally managing their online reputation.

Whether you're a small café or a large dining establishment, we're here to listen and guide you. We believe that every piece of feedback is a chance to grow and shine in the competitive food industry.

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Why Use Touchpoint?

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NFC Enabled Review Tracking

Unlike most competitors, TouchPoint Ratings offers NFC cards that allow restaurants to track reviews by individual servers. This feature provides unique insights into staff performance, enabling targeted training and recognition programs.

AI-Powered Personalized Responses

AI-Powered Personalized Responses

 While competitors may offer automated responses, TouchPoint Ratings emphasizes truly personalized AI-generated responses that reflect the restaurant's brand voice and values, rather than relying on static templates.

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Tailored to Restaurants:

 While many competitors serve a broad range of industries, our focus on the restaurant sector allows us to specialize in solutions that meet the specific needs of hospitality businesses. 

Our Offers

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NFC Reputation Manager

500 AED

per month

Buy now
Incudes provision of personalised NFC cards for your staff to use to immediately boost your ratings and takings

Branded NFC Card (additional fee per card of 25 AED)

Daily Updates of Google Reviews

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Reputation Management & Staff Analytics

1000 AED

per month

Buy Now
Get detailed insights and personalized reports per member of staff to understand and respond to customer feedback and mage employee performance.

Branded NFC Card

Daily Updates of Google reviews

Staff Performance Analytics

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Recommended

Comprehensive Reputation Management

1250 AED

per month

Buy Now
Full-service solution with in-depth tracking, analysis, and proactive reputation management tools including personalised response to each and every Google review.

Branded NFC Card

Daily Update of Google Reviews

Staff Performance Analytics

Monthly Sentiment Analysis

Automated, Curated responses for every Google Review

FAQs

How do I get started?

Getting started with TouchPoint Ratings is easy and straightforward. Once you sign up, we’ll guide you through the onboarding process, including setting up your NFC cards and integrating them with your review platforms. We’ll also work closely with you to understand your restaurant’s brand, voice, and values to ensure that our AI-generated responses are perfectly aligned. You’ll be providde with regular user-friendly dashboards where you can manage your reviews, track staff performance, and review or approve responses. Our support team is always on hand to assist with any questions or customizations you need along the way.

Can I Review and Approve Responses Before They Are Posted?

Answer: Absolutely! We understand the importance of maintaining control over your restaurant's communication. With TouchPoint Ratings, you have the option to review, amend, or approve AI-generated responses before they are published on Google. This ensures that every message is consistent with your brand’s standards and gives you peace of mind in managing your online reputation.

What platforms do you cover?

We focus exclusively on Google reviews because they have the most significant impact on your restaurant’s visibility and customer acquisition. Google is the dominant platform for local search, with over 70% of consumers using Google Maps to find local businesses, including restaurants, compared to only 8% using Yelp and 4% using TripAdvisor. Google reviews directly influence local SEO, boosting your restaurant’s ranking in search results and making it more likely that potential customers will discover your business when searching for dining options nearby. By concentrating on Google, we streamline the review management process and ensure that your efforts are focused on the platform that drives the most traffic and has the highest return on investment.

Reach Out to Us

Use the contact form to get in touch. We are here to help with your restaurant review management needs.

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